FAQ

A1: J-Com Enterprise is a professional Taiwan-based manufacturer of neoprene products, offering high-quality neoprene bags and accessories. We specialize in OEM, ODM, and customized services. Our product range includes laptop/tablet sleeves, lunch/cooler bags, backpacks, bottle holders, camera/gadget cases, sports supports, sports gear, and protective covers.

 A2: Neoprene is well-known for its excellent durability, elasticity, waterproof capability, thermal insulation, and smooth texture. Our products combine these features to deliver protection, comfort, and functionality, making them suitable for a wide variety of applications.

 A3: With over 40 years of OEM/ODM experience, we are committed to providing high-quality products. From raw material sourcing to final shipment, every step of the production process is strictly monitored to ensure compliance with international standards and customer requirements.

A4: Yes, we provide comprehensive OEM services. Customers can provide their own designs, and we will handle the production. The minimum order quantity is 500 pieces, but it may vary depending on product type, material, and customization level. Please contact our sales team for detailed information.

 A5: Yes, we provide ODM services. Our professional design team can create product solutions based on customer requirements or work collaboratively to develop new products.

 A6: Customers can contact us via phone, email, or the contact form on our website to submit customization requests. Our team will discuss details such as product specifications, design, materials, quantity, and budget. Once all details are confirmed, we will provide a quotation and create a sample. After sample approval, mass production will begin.

 A7: We primarily use high-quality neoprene material and offer a wide range of thicknesses, colors, and surface finishing options. If customers require special materials, we can also assist with sourcing and feasibility evaluation.

 A8: You can contact our sales team via email, phone, or by filling out the "Contact Us" form on our website. Please provide detailed information, including product type, quantity, customization requirements, and target delivery date. Our sales representative will get back to you with a quotation as soon as possible.

 A9: Delivery time depends on the complexity, quantity, and current production schedule of the order. Generally, after sample approval and deposit payment, we will provide an estimated delivery time. We strive to ensure on-time delivery.

 A10: Our standard payment terms typically require a partial deposit upfront, with the remaining balance payable before shipment. Specific terms will be outlined in the quotation and contract, and can be negotiated based on the order value and long-term cooperation.

 A11: Yes, we serve global customers and offer international shipping. We can assist in arranging sea or air freight and provide different trade terms (such as FOB, CIF, EXW, etc.) depending on customer requirements. Shipping costs and related fees will be calculated based on the destination and chosen shipping method.